Every Word Matters
If you go to your local Apple store, you may notice there is one word you will never hear uttered by an employee. That word is “unfortunately,” as in “Unfortunately, your iPad doesn’t use Flash.”
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Posts Tagged ‘customer service’
Train Your Team for Great Customer Service
The perception of service each person has is tied to their experience as a customer as well as the level of service they expect to receive. Many businesses miss out on this concept and because they miss out on that, they also miss out on the repeat business.
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Making Your Small Business BIG …
B y Brad Sugars
You know almost every big business started small, in fact many of them part time from home.
And yet, so many small companies fail to ever become more than a job and a wage for the owner. They fail to become true businesses and remain forever a BUSY-ness for the owner.
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Why do Customers leave you … ?
How many times have you played the “Whatever Happened to …” game. Wondering why a certain customer who used to buy what you have to sell doesn’t buy anymore?
Is there a reason? Or group of reasons? Has anyone ever done a study on this?
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The Value of a Customer …
You know I’ve often spoken about customer service and just how vital it is to take care of your customers, so they keep coming back, again and again for as long as you can possibly keep them …
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